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The market is moving rapidly towards the cloud shift of a whole series of services, including those related to the contact center, intended as the “operational and control center” of all customer engagement and management processes. In fact, the cloud offers a series of advantages for companies both in terms of shorter time required to respond to the changing demands of the market, and in terms of a different approach to costs. The objective of this short guide is precisely to show an approach that demonstrates the design and economic feasibility of a transition from an on-premise customer service solution to a cloud through a methodology that best assesses the cost components, benefits and points of attention that a this choice entails.

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We discuss more and more often about AI referring to technological solutions that could be referred to knowledge and data bases, on which to leverage to provide information and forecasts, up to machines capable of emulating human intelligence, thinking independently and strategic and thus managing to perform a series of complex tasks.

The vision of Bizmatica

It’s clear that digital transformation is a path that companies must take if they want to move and remain competitive in an increasingly complex market characterized by constant changes.
However, what are the reasons? What are the main aspects that the company must consider? Where do you need to start from to successfully face a transformation process? What are the main technological trends? What role does technology play?
Download the whitepaper and find out how Bizmatica makes its experience and expertise available to support companies in successfully tackling a digital transformation path.