Milan, March 2015 – Bizmatica announces the availability of the connector that allows the integration between onStage Mobile and the Contact Center solution of the market-leader Interactive Intelligence.
Onstage Mobile – the platform to develop mobile applications engineered by Bizmatica and included by Gartner in the search “Taxonomy, Definition and Vendor Landscape for Mobile AD technology” – is now enriched with a connector to integrate Customer Interaction Center (CIC) of Interactive Intelligence – the global provider of contact center, unified communications software and automation of business processes. The new connector ensures perfect consistency in the customer management, regardless of the channel used.
The customer experience is strongly influenced by the transition fluidity between a mode of interaction and another. And it’s common for a customer who operates in self service on a Mobile App to request a call-back or to enter in a chat session with an operator . Another scenario is the decision to implement marketing campaigns with ‘push’ notifications on the mobile platform followed by direct contacts. In that cases, in a context that is moving fast towards the mobile, the ability to orchestrate these channels seamlessly is critical.
“To ensure that the interactions with the customer is handled seamlessly – declares Andrea Piol, Bizmatica Partner and President – companies need to have a mobile platform that has access to all information relating to the customer and that is in harmony with other more traditional channels of contact, already available for a long time. This must be managed with the aim of generating a customer experience that creates loyalty and that builds new business opportunities. The Integration, developed by Bizmatica, of onStage Mobile® with CIC of Interactive Intelligence is moving exactly in this direction. “