Customer Management & Engagement Solutions designed for you

To offer the best experience in the customer journey

Customer Management & Engagement Solutions designed for you

To offer the best experience in the customer journey

Customer Management & Engagement Solutions designed for you

To offer the best experience in the customer journey

The customer journey

To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.

bizmatica econocom

The customer journey

To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.

bizmatica econocom

The customer journey

To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.

bizmatica econocom

Bizmatica’s proposal

Bizmatica, with twenty years of experience in customer experience management, is the perfect partner to support companies in enabling innovative services to customers throughout their customer journey, balancing process automation with solutions aimed to improve the overall experience.

In particular, the proposed solutions exploit Business Process Management platforms, new conversational platforms, contact center platforms, social channels, and Artificial Intelligence (eg RPA, Chabot, Voicebot, Empowering Augmented Humans tool), to offer customized, consistent and reliable services on every channel.


Bizmatica also has all the skills to implement smart processes that guarantee maximum customer satisfaction and maximum flexibility, cost-effectiveness, safety and speed for the company in terms of responding to emerging needs and making sure that every touch point is an opportunity for an exchange of information, data and interaction.


As a consequence, the solutions proposed by Bizmatica can meet the innovation needs of the marketing, sales and customer service areas of companies through value-added services: from the assessment phase, the management of digital touchpoints (telephone, sms, chat, email, social media ) to AI, machine learning, skill based rounting and proactive engagement aimed at improving conversion rates and customer loyalty.

Bizmatica’s proposal

Bizmatica, with twenty years of experience in customer experience management, is the perfect partner to support companies in enabling innovative services to customers throughout their customer journey, balancing process automation with solutions aimed to improve the overall experience.

In particular, the proposed solutions exploit Business Process Management platforms, new conversational platforms, contact center platforms, social channels, and Artificial Intelligence (eg RPA, Chabot, Voicebot, Empowering Augmented Humans tool), to offer customized, consistent and reliable services on every channel.


Bizmatica also has all the skills to implement smart processes that guarantee maximum customer satisfaction and maximum flexibility, cost-effectiveness, safety and speed for the company in terms of responding to emerging needs and making sure that every touch point is an opportunity for an exchange of information, data and interaction.


As a consequence, the solutions proposed by Bizmatica can meet the innovation needs of the marketing, sales and customer service areas of companies through value-added services: from the assessment phase, the management of digital touchpoints (telephone, sms, chat, email, social media ) to AI, machine learning, skill based rounting and proactive engagement aimed at improving conversion rates and customer loyalty.

bizmatica econocom

Solutions

  • Contact Center Platform

  • Customer Relationship Management

  • Omnichannel Engagement

  • Customer Service

  • Artificial Intelligence
  • Chatbot & Voicebot

  • Business Process Management & Case Management

  • Robotic Process Automation

  • Anyalitcs & Business Intelligence

Solutions

  • Contact Center Platform

  • Customer Relationship Management

  • Omnichannel Engagement

  • Customer Service

  • Artificial Intelligence
  • Chatbot & Voicebot

  • Business Process Management & Case Management

  • Robotic Process Automation

  • Anyalitcs & Business Intelligence

bizmatica econocom

Solutions

  • Contact Center Platform

  • Customer Relationship Management

  • Omnichannel Engagement

  • Customer Service

  • Chatbot & Voicebot

  • Business Process Management & Case Management

  • Robotic Process Automation

  • Anyalitcs & Business Intelligence

bizmatica econocom

Partner

IOT & SERVICE ASSURANCE

Find out how to enable IOT infrastructures for business revenue streams, production and business continuity.

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CONTACTS

Bizmatica supports the customer’s change requests by leveraging the most innovative technologies in order to create customized, reliable and valuable projects.

CONTACT US

IOT & SERVICE ASSURANCE

Find out how to enable IOT infrastructures for business revenue streams, production and business continuity.

MORE

IOT & SERVICE ASSURANCE

Find out how to enable IOT infrastructures for business revenue streams, production and business continuity.

MORE

CONTACTS

Bizmatica supports the customer’s change requests by leveraging the most innovative technologies in order to create customized, reliable and valuable projects.

CONTACT US

CONTACTS

Bizmatica supports the customer’s change requests by leveraging the most innovative technologies in order to create customized, reliable and valuable projects.

CONTACT US