Customer Experience & Management Solutions designed for you
To offer the best experience in the customer journey
Customer Experience & Management Solutions designed for you
To offer the best experience in the customer journey
Customer Experience & Management Solutions designed for you
To offer the best experience in the customer journey
The customer journey
To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.
The customer journey
To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.
The customer journey
To adapt to the changes taking place in the “customer journey” – increasingly mobile, social and omnichannel – it becomes essential for companies to transform all the interaction opportunities into ones to strengthen and enhance the relationship. To achieve this, for example, it’s important to consider the increasing propensity of users in choosing self-service services during the entire life cycle: before purchasing with the collection of information and opinions on digital or social channels; during purchasing, by closing the gap between digital and physical experiences and after-sales where the expectations to obtain adequate and fast responses become higher.
Our proposal
With our twenty years of experience in customer experience management, is the perfect partner to support companies in enabling innovative services to customers throughout their customer journey, balancing process automation with solutions aimed to improve the overall experience.
In particular, the proposed solutions exploit Business Process Management platforms, new conversational platforms, contact center platforms, social channels, and Artificial Intelligence (eg RPA, Chabot, Voicebot, Empowering Augmented Humans tool), to offer customized, consistent and reliable services on every channel.
We have also all the skills to implement smart processes that guarantee maximum customer satisfaction and maximum flexibility, cost-effectiveness, safety and speed for the company in terms of responding to emerging needs and making sure that every touch point is an opportunity for an exchange of information, data and interaction.
As a consequence, our solutions can meet the innovation needs of the marketing, sales and customer service areas of companies through value-added services: from the assessment phase, the management of digital touchpoints (telephone, sms, chat, email, social media ) to AI, machine learning, skill based rounting and proactive engagement aimed at improving conversion rates and customer loyalty.
Our proposal
With our twenty years of experience in customer experience management, is the perfect partner to support companies in enabling innovative services to customers throughout their customer journey, balancing process automation with solutions aimed to improve the overall experience.
In particular, the proposed solutions exploit Business Process Management platforms, new conversational platforms, contact center platforms, social channels, and Artificial Intelligence (eg RPA, Chabot, Voicebot, Empowering Augmented Humans tool), to offer customized, consistent and reliable services on every channel.
Bizmatica also has all the skills to implement smart processes that guarantee maximum customer satisfaction and maximum flexibility, cost-effectiveness, safety and speed for the company in terms of responding to emerging needs and making sure that every touch point is an opportunity for an exchange of information, data and interaction.
As a consequence, our solutions can meet the innovation needs of the marketing, sales and customer service areas of companies through value-added services: from the assessment phase, the management of digital touchpoints (telephone, sms, chat, email, social media ) to AI, machine learning, skill based rounting and proactive engagement aimed at improving conversion rates and customer loyalty.
Solutions
Solutions
Solutions
Partner
