It’s common to talk about the AI referring to technological solutions that can refer to a knowledge and data base, on which to leverage to provide information and forecasts, up to machines capable of emulating human intelligence, thinking in autonomously and strategically, thus managing to accomplish a series of complex tasks.
In particular, the customer service area has seen more and more initiatives that take advantage of AI to try to adapt quickly to market changes and the growing demands of customers, especially following the pandemic.
But what are the main applications available to companies in this area? How is it possible to achieve concrete results in a short time?
Download the focus “4 tips for successfully approaching an AI project in the customer service field”