onStage

"Companies need to innovate if they want to be competitive. BIZMATICA's onStage proposition is the answer to management and IT team's challenges for future competitiveness of company. OnStage is pure innovation "- Andrea Piol, Bizmatica Chairman

In the current complex market all companies aim at the retention and acquisition of new customers. onStage is the first and pure innovative solution for Customer Experience Management: onStage merges together INTERACTION with AUTOMATION management solutions, to implement projects designed around customer experience.

Customers are hard to please because they look not only for the value of the product or service, but even more to their own experience as buyers and users. Many companies have invested in sophisticated and complex IT platforms, but now they are not able to merge two key elements for maximizing return on investment: INTERACTION AND AUTOMATION.

Internet should be the key element on which new business processes are based in order to reduce latency and to meet customer's need on different channels. Companies need to be sustainable, not only as term related to environment but to company ecosystem. Designing sustainable processes means to consider the differences between people, applications and data.

With onStage you can maximize existing technology investment or rely on innovative technology solution of our international partners. All our partners are leaders in their ICT area and the features of their solution allow to obtain benefits in terms of ROI and effectiveness.

The onStage service oriented architecture is based on the government of four key layers, with a constant focus on customer experience management

• TouchPoints, the point of customer contact
• Interaction Management, customer management tool
• Knowledge Brokering, knowledge management tools
• Core Transaction, mission-critical business systems