Competence Centres

Thank to its experience and success, Bizmatica is recognized by International partners as european competence center in many specific areas.

Bizmatica has strong skills in the following areas:

Customer Management
After a decade of experience, Bizmatica has many success stories and strong skills in Customer Management applications.

One of the main Bizmatica partners is Interactive Intelligence, leader in IP communications, with an all-in-one platform for multichannel Contact Center and Enterprise Communication.

In the Knowledge Management area Bizmatica is partner of eGain, leader in solutions for customer service and self-assistance.

Bizmatica can integrate in its project also a semantic platform: SemEdge SP, adding "linguistic intelligence" to enterprise applications.

Finally, Bizmatica is a partner of Chordiant, leader in Customer Experience Management solution for Telco, Media and Finance.

Workforce Management
Bizmatica has successfully implemented several Workforce Management projects for companies that have to face works shift problems.
Bizmatica offers modular WFM solutions for needs and human resources planning, scheduling, monitoring and reporting.


Service Delivery
Bizmatica has a strong experience in Service Management solutions for Telecommunication companies.

Bizmatica is the only competence center in Italy for Motive technology. Motive solutions reduce costs through Customer Service features: telemetry device, diagnostics, self-service intelligent management of complex devices, qualification and provisioning support.


Virtualization
Since 2004, Bizmatica has always believed in virtualization solutions, by evangelizing its customers on applications streaming to reduce costs.

In 2008 Bizmatica became partner of Citrix Systems and recently it has received the important System Integrator certification. Its focus is on XEN architecture and application virtualization.